Store Policies
Return Policy
Your satisfaction is important to us. If you are not completely satisfied with your D’Hilla Beauty products purchased from (website), you may return them within 30 days of your order date. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Kindly note that returns will not be honored for D’Hilla Beauty skincare products purchased from other sellers or through unauthorized distribution channels. If you purchased a set, all products within the set must be returned – partial refunds will not be issued. Once your return has been received and processed, you will receive a full refund on the purchase price of the products returned to the original form of payment.
Returns are processed within 5-7 business days of receipt. Refunds to your original form of payment can take a couple of days depending on your bank’s policies.
Shipping Rates
Canada Ground Shipping 7 to 10 business days: $9 USD
United States - 10 to 15 business days: $20 USD
United Kingdom - 15 to 20 business days: $20 USD
Privacy policy:
This Privacy Statement tells you how we deal with your personal data.
Please do not use our website unless you are completely happy with this Privacy Statement. Continued access and use of the website is subject to your acceptance of this Privacy Statement.
Our website collects and stores various types of information provided by users through forms, including personal details such as names, email addresses, phone numbers, and IP addresses. We also collect payment information to process payments and refunds, as well as pixel/cookies data to communicate with customers and improve our service. Additionally, we collect transaction data, usage data, and marketing and communications data. If users do not provide personal data when requested, we may be unable to perform the contract for the provision of goods purchased on the website.
We use contact data to communicate with users about their orders, send service messages, and provide information about our products and promotions. Users can opt-out of marketing communications at any time. Payment information is used solely for processing payments and refunds. We may use IP addresses and customer behavior data to improve our service and prevent fraud, and cookies are used for these purposes as well.
Third-party service providers may access users' personal data, and we may share payment information with banks and payment service providers. Personal data may also be shared with credit reference and fraud prevention agencies in accordance with applicable laws. We may disclose personal data to protect our and others' rights, comply with laws and regulations, or respond to lawful requests for information.
Our website uses cookies to improve the user experience, such as by keeping users logged in and providing personalized content. Users can refuse or disable cookies, but this may affect website accessibility and functionality. We do not change our data collection and use practices based on "Do Not Track" signals.